Refund policy

30-day money-back guarantee

You have 30 days from delivery to request a return. Try your Vintora at home. If it does not change how your wine tastes or you are not satisfied, return it for a refund. Normal use to try the product does not disqualify your return.

How to start a return

Contact us through our Contact page with your order number or the email used at checkout. No separate return form is required. We will provide return instructions and the correct return address. Please contact us before sending a parcel; do not return it to an address on the original shipping label without our instructions.

Return the unit and included accessories, reasonably clean and securely packed. Original packaging is helpful but is not required. For change-of-mind or satisfaction returns, you are responsible for return shipping. We do not charge a restocking fee.

Damaged, faulty, or incorrect items

If your order arrives damaged, faulty, or incorrect, contact us as soon as possible. We will arrange a replacement or refund and cover any return shipping we require. Photos can help us resolve the issue, but contact us even if you cannot provide them.

Refunds

Once your return is received, we will process your refund to your original payment method within 10 business days. Your bank or payment provider may take additional time to post it. If you have not received your refund after that period, contact us so we can help.

Contact us promptly if you need to cancel or change an order. If it has already shipped, our return process applies.

This policy does not limit any rights or remedies you have under applicable consumer law.